Human-in-the-Loop
Not every decision should be automated. Phrony knows where the line is and routes the calls that matter to the right person, without breaking the flow.
Claim from policy POL-48219 — coverage valid, history unremarkable, fraud signal mild.
Confidence below threshold (0.62 < 0.75). Reviewer sees the full case and the agent's reasoning side by side.
You want automation, but not at the cost of the judgment calls that should stay with your people. Today, that trade-off usually means either over-automating and hoping nothing breaks, or under-automating and losing most of the value.
You set the threshold — by value, confidence, risk, or category. When a case crosses it, Phrony pauses, routes it to the right reviewer, and picks up again once they've signed off. The reviewer sees the full case, not a cold ticket.
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