Phrony

Human-in-the-Loop

The agent handles the easy ones. Your team handles the rest.

Not every decision should be automated. Phrony knows where the line is and routes the calls that matter to the right person, without breaking the flow.

Same case, two perspectives
Agent
case_2f81

Claim from policy POL-48219 — coverage valid, history unremarkable, fraud signal mild.

Confidence
0.62
Value
€1,840
Risk band
medium
Action
await_review
Sarah · Senior Adjuster
routed

Confidence below threshold (0.62 < 0.75). Reviewer sees the full case and the agent's reasoning side by side.

The problem

You want automation, but not at the cost of the judgment calls that should stay with your people. Today, that trade-off usually means either over-automating and hoping nothing breaks, or under-automating and losing most of the value.

What Phrony does

You set the threshold — by value, confidence, risk, or category. When a case crosses it, Phrony pauses, routes it to the right reviewer, and picks up again once they've signed off. The reviewer sees the full case, not a cold ticket.

Threshold
Auto-approve below €1,000Route above €1,000
€1,000
auto_approve·await_review·You set the rule. Phrony enforces it.

What you get

  • You draw the line. What gets auto-approved and what doesn't is your call.
  • The right person, fast. Decisions go to the reviewer who should own them.
  • No lost context. The reviewer sees the case and the agent's reasoning side by side.
  • Every sign-off logged. Who approved what, and when.
Approval request
Step 4User approval request312 tokens
Apr 12, 2026, 2:18 PM

Release ACH payment

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Claim
CLM-2026-00412
Amount
$4,250.00
Method
ACH

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